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It only takes me incredible 33 seconds (!) to order a free lateral flow test kit on @GOVUK – from searching for the service to arriving on the confirmation screen. Don’t ever tell me again that private sector services are the benchmark. They are not. This is it. #ServiceDesignMartin Jordan (he/him) 🚲 🌱 (@Martin_Jordan)Fri, 26 Nov 2021 21:59 GMT
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Jamie Tanna
.
#gov.uk.
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